Frequently Asked Questions

Click "Sign Up" on any page. Enter your full name, email address, and a strong password. You will receive a verification email — click the link inside to activate your account. The entire process takes under 2 minutes.

Yes. The minimum first deposit is $10 USD equivalent in cryptocurrency. This allows you to access the Starter Bot plan. Higher-tier bots have higher minimum investments — see the Plans page for full details.

NewAgeCoinCapital is available to users in 140+ countries worldwide. We do not currently accept users from countries under comprehensive OFAC sanctions. If you are unsure whether your country is supported, please contact our support team before registering.

Basic account verification (email) is instant. KYC verification (required for withdrawals above $500) is typically reviewed within 24 hours on business days. You will receive an email notification when your KYC status is updated.

No. One account per person is strictly enforced. Multiple accounts created by the same individual will be suspended. If you wish to trade with a partner or family member, each person must register their own account using their own identity.

Our bots use deep neural networks trained on over 10 years of crypto market data. They simultaneously analyse order book depth, on-chain metrics, social sentiment, and 200+ technical indicators across 50+ exchanges. Trades are executed in microseconds with automated risk management and position sizing built in.

We currently offer six plans: Starter Bot (entry-level, low minimum), Growth Bot (mid-tier), Elite Bot (high-return, higher minimum), Quantum Bot (our most powerful plan), Smart Balance Pro, and Steady Wealth Builder. Each plan has a defined weekly ROI range, minimum/maximum investment, and duration. Visit the Plans page to compare all options.

Yes. Every plan has a contractual minimum weekly ROI. Our hedged trading strategies, market-making activities, and diversified bot portfolios allow us to maintain these guarantees. In most cases, actual returns exceed the stated minimum. Historical performance data is visible in the Live Trades section.

Yes. You can activate multiple bots simultaneously, even the same bot type more than once. Each activation is tracked independently with its own investment amount, ROI rate, and earnings history. There is no limit to the number of concurrent bots on your account.

When a fixed-duration bot completes its term, your original principal investment is automatically returned to your USD wallet along with all accrued profits. You will receive an in-app notification and email confirmation. You can then reinvest or withdraw at any time.

Yes. You can cancel any active bot at any time via the My Bots page. Early cancellation incurs a 20% early-exit penalty on your principal (you receive 80% back). All profits already credited to your wallet before cancellation are yours to keep. There is no penalty on earned profits.

Profits are credited weekly by our automated cron system. The exact credit time depends on when your bot was activated. You can monitor live earnings accumulating in real-time on the My Bots dashboard — the live ticker updates every second based on your bot's per-second earn rate.

"No Expiry" bots run indefinitely until you manually cancel them. They do not return capital automatically — you cancel when you choose and receive 80% of your principal back. Fixed-duration bots run for a set number of days, then automatically return 100% of your principal plus all earned profits.

We accept Bitcoin (BTC), Ethereum (ETH), USDT (TRC20 and ERC20), BNB (BEP20), Solana (SOL), Litecoin (LTC), Dogecoin (DOGE), XRP, TRON (TRX), USDC, and more. The full list of supported assets is shown on the Deposit page, where you can filter by network.

Go to Dashboard → Deposit. Select your cryptocurrency and network, enter the USD amount you wish to deposit, and the system will generate a payment invoice with the exact crypto amount and a unique deposit address. Scan the QR code or copy the address, send from your external wallet, then submit your transaction hash (TXID) for faster confirmation.

USDT (TRC20) and TRON: typically 1–3 minutes. USDT (ERC20) and ETH: 5–15 minutes. BTC: 30–60 minutes depending on network congestion. Once your transaction is detected on-chain, it enters "pending" status. Admin confirms and credits your account within 30–60 minutes of detection.

If you sent more than the invoice amount, the excess will be credited proportionally. If you sent less, please contact support with your transaction hash (TXID) and the correct amount will be reviewed manually. Always send the exact amount shown on your invoice to avoid processing delays.

Yes. Each deposit invoice is valid for 30 minutes. If you do not send payment within this window, the invoice expires and you will need to generate a new one. The deposit address and amount may change between invoices, so always use the most recently generated invoice.

NewAgeCoinCapital charges no deposit fees. However, your sending wallet or exchange may charge a network/gas fee to broadcast the transaction — this is set by the blockchain network itself and is not collected by us.

Go to Dashboard → Withdraw. Enter the amount in USD, select your cryptocurrency and network, and provide your external wallet address. Withdrawal requests are reviewed and processed by our team within 1–24 hours. You will receive an email confirmation with a transaction hash once processed.

The minimum withdrawal is $10 USD. The maximum per single withdrawal request is $50,000 USD. If you need to withdraw more, please submit multiple requests or contact support to arrange a larger transfer.

KYC verification is required for withdrawals above $500. You can withdraw smaller amounts without KYC, but completing verification unlocks higher limits and faster processing. KYC requires a government-issued photo ID and a proof of address document.

A small processing fee (typically 1–2% depending on settings) is deducted from the withdrawal amount. The exact fee is shown before you confirm the request. There are no hidden fees. Network/gas fees for broadcasting the transaction are covered by us.

Common reasons for rejection: unverified KYC, incorrect wallet address, withdrawing to a smart contract address (not supported), suspicious activity flags, or the address does not match the deposited currency's network. If your withdrawal was rejected, your funds are returned to your wallet immediately and you will receive a reason via email.

Yes. You can withdraw to any valid external wallet address for the selected cryptocurrency. We recommend always verifying the address carefully before submitting — crypto transactions are irreversible.

P2P (Peer-to-Peer) Transfer lets you instantly send USD balance from your NACC wallet to any other registered NACC user's wallet using only their email address. Transfers are instant, free of charge, and do not require blockchain confirmations.

No. Internal P2P transfers between NACC accounts are completely free with no fee on either end. Funds are credited to the recipient's wallet instantly.

There is no defined minimum for P2P transfers. The maximum single transfer is limited to your available wallet balance. For very large transfers, please ensure your KYC is completed to avoid account flags.

Currently, P2P transfers are USD wallet balance only. Crypto-to-crypto transfers between NACC accounts are not supported directly — you would need to withdraw crypto to an external wallet and have the recipient deposit it separately.

P2P transfers are instant and irreversible once confirmed. Always double-check the recipient's email address before confirming. If you sent to the wrong person, you must contact the recipient directly — NACC support cannot reverse confirmed P2P transfers.

Get Cash lets you borrow real USD cash using your cryptocurrency as collateral — without selling your crypto. Your collateral is locked securely on the platform while you receive cash. When you repay the loan plus interest, your collateral is released back to your wallet.

You can use your platform USD wallet balance, or supported cryptocurrencies including BTC, ETH, USDT, BNB, SOL, and others. The collateral must be available in your NACC wallet at the time of application.

LTV (Loan-to-Value) ratio determines how much you can borrow relative to your collateral value. For example, at 50% LTV, $1,000 worth of collateral yields a $500 loan. A lower LTV means more collateral required but lower liquidation risk. A higher LTV means more cash but higher risk if collateral value drops.

Loans are charged at a competitive annual interest rate (typically 8% p.a., prorated for the loan duration). The exact interest is calculated and shown to you before you confirm the application. There are no hidden fees or prepayment penalties.

Go to Dashboard → My Loans and click "Repay & Release Collateral." You'll be shown the exact repayment amount including interest. Choose a crypto to repay with, and a payment invoice is generated with a QR code you can scan to auto-fill your wallet app. Once you submit the TXID and admin confirms the payment, your collateral is released.

If a loan is not repaid by the due date, it may be subject to liquidation. In liquidation, your locked collateral is seized to cover the outstanding loan balance. You will receive warning notifications before this occurs. We strongly recommend repaying before the due date to protect your collateral.

Loan applications are reviewed manually by our team within 24 hours on business days. You will receive an email notification (and in-app notification) when your loan is approved or rejected. If approved, payout is sent promptly via your chosen method.

Every account has a unique referral link. Share it with friends, family, or your audience. When someone registers using your link and activates an investment bot, you automatically earn a commission on their investment — instantly credited to your USD wallet.

Referral commission rates vary by bot plan (typically 5–10% of the referred user's investment amount). The exact rate is shown on each bot plan card. You earn the commission once each time your referral activates a new bot — there is no limit to how many referrals you can earn from.

Your unique referral link is shown on the Dashboard under the Referrals section. You can copy it and share via social media, messaging apps, email, or any channel you prefer.

There is no limit. The more people you refer, the more you earn. High-volume referrers can contact our team about an upgraded affiliate partnership program with enhanced commission rates.

Referral commissions are credited to your wallet instantly the moment your referred user activates a bot — no waiting period. You will receive both an in-app notification and an email confirming the commission amount and the bot plan activated by your referral.

We employ AES-256 encryption for all sensitive data, two-factor authentication (2FA) for account access, and cold wallet storage for the majority of client funds. Our platform infrastructure runs behind enterprise-grade DDoS protection and firewall systems. We conduct regular security audits.

KYC (Know Your Customer) is an identity verification process required by financial regulations. It protects the platform from fraud and money laundering, and protects you as a user. KYC is required for withdrawals above certain thresholds and to unlock full platform features.

You need: (1) A government-issued photo ID — passport, national ID card, or driver's licence. (2) Proof of address — utility bill, bank statement, or government letter dated within the last 3 months. Documents must be clear, in colour, and show all four corners.

KYC documents are reviewed by our compliance team within 24 hours on business days. You will receive an email when your KYC is approved or if additional documents are needed. In most cases, verification completes within a few hours during business hours.

2FA adds a second layer of security to your login. When enabled, you must enter a one-time code sent to your email in addition to your password. Enable 2FA in Account Settings → Security. We strongly recommend enabling 2FA on all accounts.

Contact support immediately at support@newagecoincapital.com. Change your password immediately. Check your recent transactions and active sessions. Our security team will lock the account and investigate within 1 hour of a security report.

Go to Dashboard → Profile. You can update your display name, profile photo, phone number, and notification preferences. Note: your registered email address cannot be changed after account creation for security reasons. Contact support if you need an email update.

On the Login page, click "Forgot Password." Enter your registered email address and we will send you a one-time reset code. Enter the code on the reset page, then create a new password. Reset codes expire after 10 minutes.

Email changes require manual identity verification to prevent account takeovers. Please contact support with your registered email, full name, and a copy of your government ID. Approved changes are processed within 48 hours.

All deposits, withdrawals, P2P transfers, bot profits, referral commissions, and loan transactions are logged in Dashboard → History. You can filter by type and date range. The full history is exportable for record-keeping.

You receive real-time in-app notifications (bell icon in the top bar) and email notifications for all account activity — deposits confirmed, withdrawals processed, bot profits credited, loan updates, referral commissions, and security events. You can manage notification preferences in your profile settings.

Account deletion is permanent and irreversible. Before deleting, you must withdraw all wallet balances, cancel all active bots, and repay any outstanding loans. Contact support to initiate account deletion. Accounts with pending transactions cannot be deleted.

Weekly earnings are calculated as: (Investment Amount × Weekly ROI%) ÷ 7 × days active this cycle. Your assigned ROI percentage is randomised within the plan's stated range at the time of bot activation and remains fixed for the duration of that bot's run. The live ticker shows real-time accrual per second.

Earned profits are credited to your USD wallet balance. You can manually reinvest by activating a new bot with the profits — there is no fully automated compound setting, but this is on our product roadmap. Many users check weekly, withdraw some profits, and reinvest the rest manually.

"Total Earned" represents the cumulative confirmed profit credits that have been processed by our system and added to your USD wallet. The live earnings ticker shows real-time accrual since the last payout, which will be added at the next weekly credit cycle.

Tax obligations vary by country and individual circumstances. NACC does not provide tax advice. We recommend consulting a qualified tax professional in your jurisdiction. We provide full transaction history for your records, which your accountant may require.